Jane Bonehill

Speaker Profile

Jane has been a member of the dental team for more than thirty years, starting her career in general dental practice then moving into dental training and education. This is where her interest in Maintaining Quality Standards, covering all aspects of the day to day operations in Dental Practices formally began, part of her role involved carrying out health and safety ‘inspections’ in practices. She is Training Director with DenMed Training and Consultancy, which she set up in 1996 after recognising the need to assist the dental team in managing health and safety and other performance, related issues. Jane is a founder member and past Chairperson of the BADN Health and Safety Advisory Committee and has written a range of Health and Safety advice sheets, she is also co-author of ‘A Handbook for Dental Nurses’. Jane is a Technician Member (Tech IOSH) with the Institution of Occupational Health and Safety Europe’s leading body for health and safety professionals.

Lecture Synopsis

An Introduction to Conflict Management

Work related aggression and violence is a major issue in most occupational sectors, the highest assault levels are experienced in Health Care. Evidence shows that incidents have increased over recent years to an unacceptable high level. Those who are most at risk from verbal and physical ill treatment are employees who are customer facing for example members of the dental team. A conflict situation can take minutes to escalate from a misunderstanding to aggression and violence. A risk management approach is necessary in order to identify situations that may exist and to look at ways of addressing them.