The cornerstone of great customer service

Denticom offers several managed services that are easily incorporated into any dental surgery, fostering excellent client communication and ensuring the practitioner is not losing out on business due to lost or abandoned calls. These include:

• Patient Call – Facilitates practice management by allowing principals to monitor, analyse and record incoming and outgoing calls. Call trends can be measured and necessary improvements made.

• Patient Point – A self ‘check-in’ point for patients that can be programmed with questionnaires and loaded with practice information.

• Patient Text – Sends text messages to patients to remind them of their appointment. This is proven to reduce ‘no-shows’ by up to 50%.

• Perfect Partner - A system whereby patients can book, cancel, check or change appointments day or night, simply by using the buttons on their telephone.

What’s more, when a patient calls the practice, Denticom’s service displays their name on screen so they can be greeted with a warm and friendly welcome. When the practice’s lines are busy, the ‘engaged’ tone is replaced by pre-programmed messages promoting the practice’s services and the patient is regularly informed of their place in the queue. Give your patients a warm welcome and stay one step ahead of the competition with Denticom.